Job Opportunities

We are searching for our next Customer Associate, want to join our team?

Responsibilities include, but are not limited to:
Deliver customer service excellence through quick response time via email/phone, availability to questions, complaints and ad-hoc requests
Answer inquiries over the phone
Execute an efficient order management process, invoicing & handling customer queries
Accounts filing including Paypal Deposit Management, Fedex Billing/Invoicing & Amazon Invoicing
Execute operational tasks to maintain accurate order book status (returns, cancellations, order edits & updating customer information)
Highlight product delays and communicate any issue with customers/internal management
Follow-up with customers for quality assurance
Inventory management and tracking
A readiness to grow with us!

Qualifications:

●  Previous experience in sales, customer service, or other related fields
●  Strong customer service mindset with focus on delivering superior customer service
●  Willingness to learn & ability to multitask
●  Ability to work independent
●  Strong phone skills
●  Strong time management skills
●  Excellent written and communication skills
●  Attitude for problem solving
●  Attention to detail and ability to see the bigger picture
●  Understanding of customer service values and behaviors
●  Computer skills: MS Word, Windows, Excel, Power Point

Who will you be joining?

X-POLE , the world’s leading supplier of fitness poles & aerial equipment. Founded in 2004 to offer a solution for those wishing to practice the art of pole fitness in their own home. Over the last 12 years, X-POLE has been developing and refining the design of the X-POLE sets to meet the demands of the fitness market and now offers the most advanced, secure and innovative poles and stages in the world. X-POLE has been instrumental in the creation, growth and direction of the pole fitness industry. X-POLE has offices and affiliates around the globe, including the USA, UK, Mexico, Australia, South Africa, New Zealand, Russia, Asia (Shanghai), Korea and Japan.
Please email your resume to jobs@xpoleus.com