Profit from your love for X-Pole!

Thank you for your interest in working with X-POLE, it’s super easy, fun and a great way to make money part or full-time. We offer the most complete range of pole and aerial products in the world, used in homes, gyms, studios and competitions across the globe.

We have everything you need to get started, from product descriptions, imagery and support videos through to catalogues, leaflets and posters to help you promote your business and earn maximum revenue.

The whole X-POLE team are always happy to help you, be it a technical question regarding products or a request for marketing support, just drop us a email to b2b@xpoleus.com or call our office on +1-818-924-3576.

SMS Terms & Conditions

 

1. SMS Consent Communication

The information, such as Phone Numbers, obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

 

2. Types of SMS Communications

If you have consented to receive text messages from X-POLE, you may receive messages related to the following:

  • Order confirmations and updates
  • Shipping notifications and tracking updates
  • Delivery confirmations
  • Customer service inquiries and support
  • Account-related notifications
  • Promotional offers and updates (only with explicit consent)

 

Example Message:

"Hello, this is a friendly reminder that your X-POLE order #12345 has been shipped and is expected to arrive on [Date]. Track your package at [tracking link]. Reply STOP to opt out of SMS messaging at any time."

 

3. Message Frequency

Message frequency may vary depending on the type of communication and your interaction with our services. You may receive:

  • Order-related messages: Typically 2-4 messages per order
  • Customer service messages: As needed for support inquiries
  • Promotional messages: Maximum of 4 messages per month (with consent)

 

4. Potential Fees for SMS Messaging

Please note that standard message and data rates may apply, depending on your carrier's pricing plan. These fees may vary if the message is sent domestically or internationally.

X-POLE does not charge for sending SMS messages, but your mobile carrier may charge you for receiving them. Please contact your carrier for details about your specific plan and any associated costs.

 

5. Opt-In Method

You may opt-in to receive SMS messages from X-POLE in the following ways:

  • By checking the SMS consent checkbox during checkout
  • By submitting an online form with SMS consent
  • By contacting our customer service team directly
 

6. Opt-Out Method

You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

After opting out, you will receive a confirmation message. Please note that you may still receive order-related messages that are necessary for order fulfillment, even after opting out of promotional SMS.

 

7. Help and Support

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at:

 

8. Additional Options

If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms. You will still be able to complete your order and receive updates via email.

 

9. Standard Messaging Disclosures

By consenting to receive SMS messages from X-POLE, you acknowledge and agree to the following:

  • Message and data rates may apply
  • You can opt out at any time by texting "STOP"
  • For assistance, text "HELP" or visit our Privacy Policy and Terms and Conditions pages
  • Message frequency may vary
  • Carriers are not liable for delayed or undelivered messages

 

10. Privacy and Data Protection

Your privacy is important to us. We collect and process your phone number and SMS consent in accordance with our Privacy Policy. Your SMS consent and phone number will not be shared with third parties for marketing purposes.

For more information about how we handle your personal information, please review our Privacy Policy.

 

11. Changes to These Terms

We may update these SMS Terms & Conditions from time to time. We will notify you of any material changes by posting the updated terms on our website and updating the "Last updated" date. Your continued use of our SMS services after such changes constitutes acceptance of the updated terms.

 

12. Contact Information

If you have any questions about these SMS Terms & Conditions or our SMS practices, please contact us:

 

13. Governing Law

These SMS Terms & Conditions are governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law principles.