FAQ & Information

Find out more about us and get any assistance you need

Pre-Sales

Can I use a home mount in my studio?

No, we advise against this and instead recommend the Ball Mount for studio use

Can I make the A-FRAME wider?

Yes, we produce an extended top bar for the A-FRAME which is 2m long

How many people can use an A-FRAME at once?

A maximum of two people can use an A-FRAME at one time

How many people can use an X-STAGE/X-STAGE Lite at once?

A maximum of two people can use a X-STAGE/X-STAGE Lite pole at one time

How many people can use an XPERT Pro at once?

A maximum of two people can use a XPERT Pro pole at one time

How many people can use an XPERT at once?

A maximum of two people can use a XPERT pole at one time

How many people can use a SPORT at once?

A maximum of one person can use the SPORT pole at one time.

Can I buy a different diameter pole set for my X-STAGE/X-STAGE Lite?

Yes, please check in our shop section

Can I buy just the pole set for an X-STAGE/X-STAGE Lite?

Yes, please check in our shop section

What is a competition/dual lined two-piece pole?

Competition/dual lined two-piece’s are designed for commercial (studios and gym) usage. They have an inner steel core that adds rigidity and strength at taller heights. They use an A pole & B pole and a single X-JOINT to reach your desired height.

How do I put up a competition/dual lined two-piece pole?

How do I take down my X-STAGE/X-STAGE Lite?

What tools do I need to put up my pole?

All required hex keys are supplied with your pole set. Additionally, you will need a tape measure and a level.

Is the silicone on silicone poles removable?

No, the silicone cover is glued to the pole.

Can anyone do aerial fitness?

Yes, but if you have any concerns, please contact your doctor.

Can anyone do pole fitness?

Yes, there is not limit or pre-requisite for pole fitness. Pole exercise is extremely physical and uses muscles that you will not have used before and therefore if you are not warmed up; muscle damage, strains and injury can occur. Before using a pole it is mandatory to warm up and, after use, cool down. It is highly recommended that before you use your pole you purchase a suitable DVD to learn the basic moves or attend pole fitness classes. Never try moves beyond your ability without an instructor. If at any time whilst using your pole you feel uncomfortable, your muscles hurt, or you are short of breath – take a break. Always rest between moves & exercise sensibly, if you experience any health issues, seek medical advice. But if you have any concerns, please contact your doctor.

What comes in the X-STAGE Standard/X-STAGE Lite kit?

1 x Main Frame Carry Case, 1 x Main Stage Frame, 1 x 4mm, 5mm and 6mm Hex Key, Side Skirts (X-STAGE Standard only), Fixed Wheels (x2), 1 x Pole Case, 1 x X-STAGE A pole,1 x X-STAGE B pole, 1 x Bearing unit, 1 x 250mm X-JOINT, Instruction manual, 6 x stage floor plates and 2 x stage floor plates carry cases.

What comes in the XPERT Pro kit?

1 x XPERT Pro A pole, 1x XPERT Pro B pole, 1 x 250mm extension, 1 x Top Insert, 1x 125mm extension, 2 x 200mm X-JOINT (3 x 200mm X-JOINT’s in a 40mm pole set), 1 x 180mm X-JOINT, base, upper dome, instruction manual and a 6mm Hex key.

What comes in the XPERT kit?

1 x XPERT A pole, 1x XPERT B pole, 1 x 250mm extension, 1 x Top Insert, 1x 125mm extension, 2 x 200mm X-JOINT (3 x 200mm X-JOINT’s in a 40mm pole set), 1 x 180mm X-JOINT, base, upper dome, instruction manual, 5mm Hex Key, 6mm Hex key and a carry/storage cases.

What comes in the SPORT kit?

1 x SPORT A pole, 1x SPORT B pole, 1 x 250mm extension, 1x 125mm extension, foam padding, 2 x 200mm X-JOINT (3 x 200mm X-JOINT’s in a 40mm pole set),1 x 180mm X-JOINT, articulating base, upper plate, instruction manual, Tightening/Releasing Tool, 6mm Hex key and a carry/storage case.

I have a second-hand X-POLE product

You can purchase additional extensions and X-JOINT’s for your second hand pole from our shop area and you can download PDF files of the appropriate manual from our support section. If you require additional screws to replace lost ones, please contact our technical team for advice on either info@xpoleus.com or +1-818-924-3576.

Do you accept Canadian Dollars?

No we do not. All of our transactions are in USD$

What kind of sand should I put in my sand bags?

Please use children’s sand pit sand to fill the X-POLE sand bags

How long until my product is delivered?

In the US, pending stock availability, you can expect your item to be delivered within 3-5 business days. In Canada & Mexico, pending stock availability, you can expect your item to be delivered within 2-5 business days. In certain circumstances, where there is customs clearance required, delivery can take up to 10 business days, pending stock availability and local customs clearance rules. If items are out-of-stock, delivery will be arranged when we receive shipment.

How long will my pole last?

Depending on amount of use and maintenance, your pole can last from 2-5 years.

Can I use my X-STAGE pole without the stage base?

No, the X-STAGE pole set requires the X-STAGE base and bearing carrier to function.

Can I use my SPORT/XPERT/XPERT Pro on my X-STAGE?

No, SPORT, XPERT and XPERT Pro poles are not compatible with the X-STAGE bearing unit.

How do I know what generation/version my X-STAGE is?

Use the image below to identify which generations/version X-STAGE you have:

How do I know what generation/version X-JOINT I have?

Pre-2014 X-JOINT’s have a circular keyway pin in the centre of the joint. Post-2014 X-JOINT’s have an oval/pill shaped keyway pin at the centre of the X-JOINT.

Post 2014 X-JOINT
Pre-2014 X-JOINT

How do I know what extensions I need?

You will need to measure from the floor to the ceiling in the place where you intend to use the pole and then review the appropriate height chart for the pole to ascertain what extension you will need to reach your desired height. This video shows you how to measure your floor to ceiling height:

Do I need a ladder?

No ladder is required to set up any of our pressure mounted poles (SPORT, XPERT and XPERT Pro) or our freestanding poles (X-STAGE and X-STAGE Lite).

Do you offer finance?

Yes. We offer 0% deposit, interest free finance plans over 6, 10 and 12 month periods from our finance partner, Divido. This will only be available as of January 2019.

Can I make a SPORT spinning?

No, this is not possible.

Do you offer an upgrade service?

Yes we do – please contact our sales team at info@xpoleus.com or call us on +1-818-924-3576

How can I tell what generation/version my XPERT is?

Please check the shape of the slot inside the A pole. If it is a semi-circle, it is a pre-2014 XPERT. If it is half an oval, it is a post-2014 XPERT.

How can I tell what generation/version my SPORT is?

Please check the shape of the slot inside the A pole. If it is a semi-circle, it is a pre-2014 SPORT. If it half an oval, it is a post-2014 SPORT.

Where are the X-JOINT’s in my pole set?

X-JOINT’s are supplied inside the extensions of your set.

What X-JOINT’s come in the pole sets?

X-POLE sets are supplied with 2 x 200mm (with 40mm poles, you will receive 1 x 200mm & 1 x 250mm) and 1 x 180mm X-JOINT’s as standard. Additional X-JOINT’s can be purchased from your local X-POLE office.

Can I adjust the height of the pole on my X-STAGE?

While the X-STAGE pole cannot be made taller, it can be made shorter by using an NE extension. Please contact our technical team for advice on either info@xpoleus.com or+1-818-924-3576.

Do you have parts for XP/Screw together poles?

Unfortunately, we no longer manufacture parts for these products.

Can I use new extensions with my old pole?

No you cannot. Extensions must match the year of the pole. If they do not, extensions will not fit correctly. In some instances you may be able to purchase an adapter. Please contact your local X-POLE office for more details.

Do you supply screws with your mounts?

Home Mounts are supplied with 4 x 5 x 40mm. Ball mounts do not come with screws.

What screws do I need for my mount?

This will depend on what type of mount you are using and to which type of material you drill. Go to your local hardware store for screw options. Please contact our technical team for further advice on either info@xpoleus.com or +1-818-924-3576.

What are the product weight limits?

Please speak to our technical team regarding weight limits

How much does an X-FLY weigh?

The X-POLE X-FLY flying pole weighs approximately 40lbs

How much does a LyraPole weigh?

The X-POLE LyraPole weighs approximately 33lbs

How much does a hoop weigh?

X-POLE hoops weigh approximately 33lbs

How much does an A-FRAME weigh?

The X-POLE A-FRAME weighs approximately 77lbs

How much does an X-STAGE/X-STAGE Lite weigh?

The X-POLE X-STAGE weighs 100kg. The X-STAGE Lite weighs 165lbs

How much does an XPERT Pro weigh?

The X-POLE XPERT Pro weighs 46lbs

How much does an XPERT weigh?

The X-POLE XPERT weighs 41lbs

How much does a SPORT weigh?

The X-POLE SPORT weighs 41lbs

What are the shipping dimensions of my product?

Our boxing differs depending on the product, here is a list of the different box sizes:

A-FRAME: 64 x 11 x 11

SPORTS: 46 x 10 x3

XPERT/XPERT PRO: 46 x 17 x 5

X-STAGE: 37 x 11 x 16

X-STAGE LITE: 40 x 9 x 12

X-STAGE PLATES: 33 x 30 x 5

X-STAGE POLES: 61 x 7 x 4

What is the size of the box my product will come in?

Our boxing differs depending on the product, here is a list of the different box sizes:

A-FRAME: 64 x 11 x 11

SPORTS: 46 x 10 x3

XPERT/XPERT PRO: 46 x 17 x 5

X-STAGE: 37 x 11 x 16

X-STAGE LITE: 40 x 9 x 12

X-STAGE PLATES: 33 x 30 x 5

X-STAGE POLES: 61 x 7 x 4

What kind of ceiling can I use an X-POLE on?

X-POLE pressure mounted poles can be installed in rooms with solid ceilings, or ceilings that have a joist or girder above them. Pressure mounted poles use pressure between the floor and ceiling to keep them stable. There is a possibility that damage could be caused to the ceiling.

What is an X-JOINT?

What’s the difference between each pole finish?

Chrome – The industry standard finish and a good all-rounder for all levels of skill/experience. High grade steel poles are coated in Chrome and polished to a high finish.

Stainless Steel – A great alternative to Chrome or Brass and very hard wearing. Stainless Steel poles are polished to a mirror finish. Also good for polers with nickel allergies and ideal for commercial environments (studios and gyms) with a lot of polers!

Brass – Great in hotter climates as the grip factor increases with the ambient temperature and the perfect choice for polers with nickel allergies.

Titanium Gold – Chrome poles are taken and electronically coated with the finish for an enhanced grip.

Powder Coat (Black, Pink & White) – Useful for people who struggle to grip standard metal poles. Very high grip factor! Steel poles are powder coated and baked to seal the finish. Available in black, white and hot pink!

Silicone (Black & Pink) – The ultimate easy grip pole! Minimal skin to pole contact needed. Steel poles have a silicone sleeve attached to the surface of the pole. Available in 45mm pole diameter only.

Chrome – 40mm and 45mm – Steel core with Chrome coating applied

Stainless Steel – 40mm and 45mm – Highly polished Stainless Steel pole

Brass – 40mm and 45mm –Brass tube.

Titanium Gold – 40mm and 45mmSteel core with Chrome coating that is then electronically treated to give the Gold finish with additional grip

Powder Coat (Black, White and Pink) – 40mm and 45mm – Steel core with a powder coat layer baked on

Silicone (Black and Pink) – 45mm – Steel core with a 5mm thick silicone sheath glued to the pole

How do I measure my floor to ceiling height?

How much space do I need to use my X-POLE safely?

Is the pole portable?

The SPORT, XPERT, XPERT Pro, X-STAGE and X-STAGE Lite are all portable poles.

Is the pole permanent?

All of our poles are completely removable and portable. With the pressure mounted system, you do not have to drill in to your ceiling or floor.

You may need a permanent fixture (mount) if your ceiling is above 12 feet or have slanted ceiling, but the pole is still easily removable.

For studio and gym use, we offer custom poles that can be portable or fixed. Please contact us for more info.

Will the pole leave marks on my ceiling?

Like the base, the ceiling dome has a soft, clear silicone ring around it. If this is kept clean and free from dirt/dust there is no reason it will mark a plasterboard or cement ceiling. We recommend wiping it down with baby wipes before installing to ensure it is clean and prevent transfer of dirt onto ceiling. If you have not cleaned the dome and it has transferred dirt onto the ceiling it can be cleaned off with sugar soap.

Will my pole damage my floor/ceiling?

The pole should leave no damage to a floor or ceiling, as long as it is used and maintained correctly! Please watch our installation video when your pole arrives, and the instruction manual has tips on how to maintain your pole.

X-POLE poles have a soft, clear silicone pad around the base. This gives excellent adhesion to virtually any surface and also stops any damage.

As with any pressure pole it is possible that marks may occur but these can be rubbed off.

Can I use my pole on carpet?

Using a pole on a carpet is fine, but remember that when you tighten the pole, the carpet will compress anywhere from 1/2-2 inches, so please be aware of this when measuring your ceiling and after initial set-up you may need to re-tighten.

What floors can X-POLE’s be used on?

X-POLE poles can be used on virtually any floor; wood, tile, carpet etc.

If there is any doubt, please call our technical support department on +1-818-924-3576.

Care needs to be taken on wooden floors which flex to make sure the pole is fully compressed.

Can I use my pole on slanted ceilings?

If you have slanted, vaulted or cathedral style ceilings you can use our XPERT or XPERT Pro poles. This can be done by purchasing a vaulted ceiling mount.

Unfortunately, SPORT poles do not have this option.

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