FAQ & Information

Find out more about us and get any assistance you need

Shopping Terms

Do you accept Canadian Dollars?

No we do not. All of our transactions are in USD$

How long until my product is delivered?

In the US, pending stock availability, you can expect your item to be delivered within 3-5 business days. In Canada & Mexico, pending stock availability, you can expect your item to be delivered within 2-5 business days. In certain circumstances, where there is customs clearance required, delivery can take up to 10 business days, pending stock availability and local customs clearance rules. If items are out-of-stock, delivery will be arranged when we receive shipment.

Do you offer finance?

Yes. We offer 0% deposit, interest free finance plans over 6, 10 and 12 month periods from our finance partner, Divido. This will only be available as of January 2019.

Do you offer an upgrade service?

Yes we do – please contact our sales team at info@xpoleus.com or call us on +1-818-924-3576

How much does an X-FLY weigh?

The X-POLE X-FLY flying pole weighs approximately 40lbs

How much does a LyraPole weigh?

The X-POLE LyraPole weighs approximately 33lbs

How much does a hoop weigh?

X-POLE hoops weigh approximately 33lbs

How much does an A-FRAME weigh?

The X-POLE A-FRAME weighs approximately 77lbs

How much does an X-STAGE/X-STAGE Lite weigh?

The X-POLE X-STAGE weighs 100kg. The X-STAGE Lite weighs 165lbs

How much does an XPERT Pro weigh?

The X-POLE XPERT Pro weighs 46lbs

How much does an XPERT weigh?

The X-POLE XPERT weighs 41lbs

How much does a SPORT weigh?

The X-POLE SPORT weighs 41lbs

What are the shipping dimensions of my product?

Our boxing differs depending on the product, here is a list of the different box sizes:

A-FRAME: 64 x 11 x 11

SPORTS: 46 x 10 x3

XPERT/XPERT PRO: 46 x 17 x 5

X-STAGE: 37 x 11 x 16

X-STAGE LITE: 40 x 9 x 12

X-STAGE PLATES: 33 x 30 x 5

X-STAGE POLES: 61 x 7 x 4

What is the size of the box my product will come in?

Our boxing differs depending on the product, here is a list of the different box sizes:

A-FRAME: 64 x 11 x 11

SPORTS: 46 x 10 x3

XPERT/XPERT PRO: 46 x 17 x 5

X-STAGE: 37 x 11 x 16

X-STAGE LITE: 40 x 9 x 12

X-STAGE PLATES: 33 x 30 x 5

X-STAGE POLES: 61 x 7 x 4

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