FAQ & Information
Find out more about us and get any assistance you need.
Troubleshooting
How do I put up a competition/dual lined two-piece pole?
https://youtu.be/1iLUd7jBKrA
What shouldn't I wear?
We suggest removing any jewelry, watches and piercings before doing pole or aerial activities.
How do I take down my X-STAGE/X-STAGE Lite?
https://youtu.be/k-cRfMwwvkY
What tools do I need to put up my pole?
All required hex keys are supplied with your pole set. Additionally, you will need a tape measure and a level.
How do I put the extended top insert into the ball mount?
Home use does not need screw/washer attachment. This is only for studio use.
Is the silicone on silicone poles removable?
No, the silicone cover is glued to the pole.
How do I remove the bearing from my X-STAGE/X-STAGE Lite
https://youtu.be/k-cRfMwwvkY
How do I remove the pole from my X-STAGE/X-STAGE Lite
https://youtu.be/k-cRfMwwvkY
The base is stuck in my XPERT pole
You may have tightened the spinning and static screws on the round section of the base instead of the flat section. We do offer a repair service. Please contact our technical team for advice on either tech@xpoleus.com or call us on +1-818-924-3576
Do you have spare/replacement screws?
Yes, please contact our technical team for advice on either tech@xpoleus.com or +1-818-924-3576.
The silicone on my upper dome has come off
Please purchase a replacement item from our shop section
The silicone on my base has come off
Please purchase a replacement item from our shop section
I have rounded my screws
Insert a piece of rubber band into the screw and then using the appropriate hex key, try again to remove the screw. If this fails, we do offer a repair service, Please contact our technical team for advice on either tech@xpoleus.com or call us on +1-818-924-3576 .
My X-JOINT is stuck
Ensure that the X-JOINT is fully contracted and then insert a broom handle or similar item in to the pole to force out the X-JOINT.
My adjuster is stuck
You may have tightened your adjuster screws onto the adjuster rod thread, causing damage to the thread in the process. We do offer a repair service. Please contact our technical team for advice on either tech@xpoleus.com or +1-818-924-3576 and dial 110.
What comes in the X-STAGE Standard/X-STAGE Lite kit?
1 x Main Frame Carry Case, 1 x Main Stage Frame, 1 x 4mm, 5mm and 6mm Hex Key, Side Skirts (X-STAGE Standard only), Fixed Wheels (x2), 1 x Pole Case, 1 x X-STAGE A pole,1 x X-STAGE B pole, 1 x Bearing unit, 1 x 250mm X-JOINT, Instruction manual, 6 x stage floor plates and 2 x stage floor plates carry cases.
What comes in the XPERT Pro kit?
1 x XPERT Pro A pole, 1x XPERT Pro B pole, 1 x 250mm extension, 1 x Top Insert, 1x 125mm extension, 2 x 200mm X-JOINT (3 x 200mm X-JOINT's in a 40mm pole set), 1 x 180mm X-JOINT, base, upper dome, instruction manual and a 6mm Hex key.
What comes in the XPERT kit?
1 x XPERT A pole, 1x XPERT B pole, 1 x 250mm extension, 1 x Top Insert, 1x 125mm extension, 2 x 200mm X-JOINT (3 x 200mm X-JOINT's in a 40mm pole set), 1 x 180mm X-JOINT, base, upper dome, instruction manual, 5mm Hex Key, 6mm Hex key and a carry/storage cases.
What comes in the SPORT kit?
1 x SPORT A pole, 1x SPORT B pole, 1 x 250mm extension, 1x 125mm extension, foam padding, 2 x 200mm X-JOINT (3 x 200mm X-JOINT's in a 40mm pole set),1 x 180mm X-JOINT, articulating base, upper plate, instruction manual, Tightening/Releasing Tool, 6mm Hex key and a carry/storage case.
I have a second-hand X-POLE product
You can purchase additional extensions and X-JOINT's for your second hand pole from our shop area and you can download PDF files of the appropriate manual from our support section. If you require additional screws to replace lost ones, please contact our technical team for advice on either sales@xpoleus.com or +1-818-924-3576.
What kind of sand should I put in my sand bags?
Please use children's sand pit sand to fill the X-POLE sand bags
How do I change my X-STAGE from static to spinning?
https://youtu.be/6PI6UavmwCE
How do I change my XPERT from static to spinning?
https://youtu.be/lB3Oa4cs-n8
Can I use my X-STAGE pole without the stage base?
No, the X-STAGE pole set requires the X-STAGE base and bearing carrier to function.
Can I use my SPORT/XPERT/XPERT Pro on my X-STAGE?
No, SPORT, XPERT and XPERT Pro poles are not compatible with the X-STAGE bearing unit.
How do I know what generation/version my X-STAGE is?
Use the image below to identify which generations/version X-STAGE you have:
How do I know what generation/version X-JOINT I have?
Pre-2014 X-JOINT's have a circular keyway pin in the centre of the joint. Post-2014 X-JOINT's have an oval/pill shaped keyway pin at the centre of the X-JOINT.
[caption id="attachment_3294" align="alignleft" width="300"]
Post 2014 X-JOINT[/caption]
[caption id="attachment_3293" align="alignleft" width="300"]
Pre-2014 X-JOINT[/caption]
How do I add an extension?
https://youtu.be/yqCno492Es8
How do I know what extensions I need?
You will need to measure from the floor to the ceiling in the place where you intend to use the pole and then review the appropriate height chart for the pole to ascertain what extension you will need to reach your desired height. This video shows you how to measure your floor to ceiling height: https://youtu.be/ADpGKKBl42Y
Do I need a ladder?
No ladder is required to set up any of our pressure mounted poles (SPORT, XPERT and XPERT Pro) or our freestanding poles (X-STAGE and X-STAGE Lite).
Can I make a SPORT spinning?
No, this is not possible.
Can I change a SPORT to an XPERT?
No, this is not possible.
How can I tell what generation/version my XPERT is?
Please check the shape of the slot inside the A pole. If it is a semi-circle, it is a pre-2014 XPERT. If it is half an oval, it is a post-2014 XPERT.
How can I tell what generation/version my SPORT is?
Please check the shape of the slot inside the A pole. If it is a semi-circle, it is a pre-2014 SPORT. If it half an oval, it is a post-2014 SPORT.
Where are the X-JOINT's in my pole set?
X-JOINT's are supplied inside the extensions of your set.
I have set up the XPERT/XPERT Pro set and the spin is uneven - what is wrong?
Check your manual first! The most common cause for this is the positioning of the ceiling dome and base, see pages 11-13 of your manual. Firstly, the dome must be positioned directly underneath a ceiling joist - with the joist lined up to run down the center of the dome. If the dome is off-center to the joist it will push up on one side when installed and cause an uneven spin. Secondly, the pole must be completely vertical - so the base must be positioned correctly underneath the dome. Use a spirit level if you are unsure if your pole is straight.
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