Yes - both stages have the same height platform.

Yes you can! All of our 'PRO' versions are suitable for all levels, from beginner all the way to professional.

Please call us at 888-976-5387 press 3.  Also email us with your order number to sales@xpoleus.com to cancel your order.

Please follow this guide to Aerial-Hoop-measuring.

No. This is not possible. The XPERT Pro pole is a standalone item and cannot be used in conjunction with any of the X-STAGE products. The X-STAGE comes with its own pole.

This is most likely a bank issue and not something we can resolve. This happens when your bank declines a charge but is holding the money temporarily. Please contact your bank, we cannot sort this issue.

Klarna is our merchant partner who offers finance plans to spread the cost of your pole. You can find more details about the offerings from Klarna here: https://xpoleus.com/shopping-terms/klarna/

No, we advise against this and instead recommend the Ball Mount for studio use

Yes, we produce an extended top bar for the A-FRAME which is 2m long

A maximum of two people can use an A-FRAME at one time

A maximum of two people can use a X-STAGE/X-STAGE Lite pole at one time

A maximum of two people can use a XPERT Pro pole at one time

A maximum of two people can use a XPERT pole at one time

A maximum of one person can use the SPORT pole at one time.

Yes, please check in our shop section

Yes, please check in our shop section

Competition/dual lined two-piece's are designed for commercial (studios and gym) usage. They have an inner steel core that adds rigidity and strength at taller heights. They use an A pole & B pole and a single X-JOINT to reach your desired height.

https://youtu.be/1iLUd7jBKrA

https://youtu.be/k-cRfMwwvkY

All required hex keys are supplied with your pole set. Additionally, you will need a tape measure and a level.

No, the silicone cover is glued to the pole.

Yes, but if you have any concerns, please contact your doctor.

Yes, there is not limit or pre-requisite for pole fitness. Pole exercise is extremely physical and uses muscles that you will not have used before and therefore if you are not warmed up; muscle damage, strains and injury can occur. Before using a pole it is mandatory to warm up and, after use, cool down. It is highly recommended that before you use your pole you purchase a suitable DVD to learn the basic moves or attend pole fitness classes. Never try moves beyond your ability without an instructor. If at any time whilst using your pole you feel uncomfortable, your muscles hurt, or you are short of breath – take a break. Always rest between moves & exercise sensibly, if you experience any health issues, seek medical advice. But if you have any concerns, please contact your doctor.

1 x Main Frame Carry Case, 1 x Main Stage Frame, 1 x 4mm, 5mm and 6mm Hex Key, Side Skirts (X-STAGE Standard only), Fixed Wheels (x2), 1 x Pole Case, 1 x X-STAGE A pole,1 x X-STAGE B pole, 1 x Bearing unit, 1 x 250mm X-JOINT, Instruction manual, 6 x stage floor plates and 2 x stage floor plates carry cases.

1 x XPERT Pro A pole, 1x XPERT Pro B pole, 1 x 250mm extension, 1 x Top Insert, 1x 125mm extension, 2 x 200mm X-JOINT (3 x 200mm X-JOINT's in a 40mm pole set), 1 x 180mm X-JOINT, base, upper dome, instruction manual and a 6mm Hex key.

1 x XPERT A pole, 1x XPERT B pole, 1 x 250mm extension, 1 x Top Insert, 1x 125mm extension, 2 x 200mm X-JOINT (3 x 200mm X-JOINT's in a 40mm pole set), 1 x 180mm X-JOINT, base, upper dome, instruction manual, 5mm Hex Key, 6mm Hex key and a carry/storage cases.

1 x SPORT A pole, 1x SPORT B pole, 1 x 250mm extension, 1x 125mm extension, foam padding, 2 x 200mm X-JOINT (3 x 200mm X-JOINT's in a 40mm pole set),1 x 180mm X-JOINT, articulating base, upper plate, instruction manual, Tightening/Releasing Tool, 6mm Hex key and a carry/storage case.

You can purchase additional extensions and X-JOINT's for your second hand pole from our shop area and you can download PDF files of the appropriate manual from our support section. If you require additional screws to replace lost ones, please contact our technical team for advice on either sales@xpoleus.com or +1-818-924-3576.

No we do not. All of our transactions are in USD$

Please use children's sand pit sand to fill the X-POLE sand bags

In the US, pending stock availability, you can expect your item to be processed within 2-4 business days & delivery within 3-5 business days. In Canada & Mexico, pending stock availability, you can expect your item to be processed within 2-4 business days & delivered within 2-5 business days. In certain circumstances, where there is customs clearance required, delivery can take up to 10 business days, pending stock availability and local customs clearance rules. If items are out-of-stock, delivery will be arranged when we receive shipment.

Depending on amount of use and maintenance, your pole can last from 2-5 years.

No, the X-STAGE pole set requires the X-STAGE base and bearing carrier to function.

No, SPORT, XPERT and XPERT Pro poles are not compatible with the X-STAGE bearing unit.

Use the image below to identify which generations/version X-STAGE you have:

Pre-2014 X-JOINT's have a circular keyway pin in the centre of the joint. Post-2014 X-JOINT's have an oval/pill shaped keyway pin at the centre of the X-JOINT. [caption id="attachment_3294" align="alignleft" width="300"] Post 2014 X-JOINT[/caption] [caption id="attachment_3293" align="alignleft" width="300"] Pre-2014 X-JOINT[/caption]

You will need to measure from the floor to the ceiling in the place where you intend to use the pole and then review the appropriate height chart for the pole to ascertain what extension you will need to reach your desired height. This video shows you how to measure your floor to ceiling height: https://youtu.be/ADpGKKBl42Y

No ladder is required to set up any of our pressure mounted poles (SPORT, XPERT and XPERT Pro) or our freestanding poles (X-STAGE and X-STAGE Lite).

No, this is not possible.

Yes we do - please contact our sales team at sales@xpoleus.com or call us on +1-818-924-3576

Please check the shape of the slot inside the A pole. If it is a semi-circle, it is a pre-2014 XPERT. If it is half an oval, it is a post-2014 XPERT.

Please check the shape of the slot inside the A pole. If it is a semi-circle, it is a pre-2014 SPORT. If it half an oval, it is a post-2014 SPORT.

X-JOINT's are supplied inside the extensions of your set.

X-POLE sets are supplied with 2 x 200mm (with 40mm poles, you will receive 1 x 200mm & 1 x 250mm) and 1 x 180mm X-JOINT's as standard. Additional X-JOINT's can be purchased from your local X-POLE office.

While the X-STAGE pole cannot be made taller, it can be made shorter by using an NE extension. Please contact our technical team for advice on either technical@xpoleus.com or+1-818-924-3576.

Unfortunately, we no longer manufacture parts for these products.

No you cannot. Extensions must match the year of the pole. If they do not, extensions will not fit correctly. In some instances you may be able to purchase an adapter. Please contact your local X-POLE office for more details.

Home Mounts are supplied with 4 x 5 x 40mm. Ball mounts do not come with screws.

This will depend on what type of mount you are using and to which type of material you drill. Go to your local hardware store for screw options. Please contact our technical team for further advice on either technical@xpoleus.com or +1-818-924-3576.

Please speak to our technical team regarding weight limits

The X-POLE X-FLY flying pole weighs approximately 40lbs

The X-POLE LyraPole weighs approximately 33lbs

X-POLE hoops weigh approximately 33lbs

The X-POLE A-FRAME weighs approximately 77lbs

The X-POLE X-STAGE weighs 100kg. The X-STAGE Lite weighs 165lbs

The X-POLE XPERT Pro weighs 46lbs

The X-POLE XPERT weighs 41lbs

The X-POLE SPORT weighs 41lbs

Our boxing differs depending on the product, here is a list of the different box sizes: A-FRAME: 64 x 11 x 11 SPORTS: 46 x 10 x3 XPERT/XPERT PRO: 46 x 17 x 5 X-STAGE: 37 x 11 x 16 X-STAGE LITE: 40 x 9 x 12 X-STAGE PLATES: 33 x 30 x 5 X-STAGE POLES: 61 x 7 x 4

Our boxing differs depending on the product, here is a list of the different box sizes: A-FRAME: 64 x 11 x 11 SPORTS: 46 x 10 x3 XPERT/XPERT PRO: 46 x 17 x 5 X-STAGE: 37 x 11 x 16 X-STAGE LITE: 40 x 9 x 12 X-STAGE PLATES: 33 x 30 x 5 X-STAGE POLES: 61 x 7 x 4

X-POLE pressure mounted poles can be installed in rooms with solid ceilings, or ceilings that have a joist or girder above them. Pressure mounted poles use pressure between the floor and ceiling to keep them stable. There is a possibility that damage could be caused to the ceiling.

https://youtu.be/z9u28yVITcw

Chrome – The industry standard finish and a good all-rounder for all levels of skill/experience. High grade steel poles are coated in Chrome and polished to a high finish. Stainless Steel – A great alternative to Chrome or Brass and very hard wearing. Stainless Steel poles are polished to a mirror finish. Also good for polers with nickel allergies and ideal for commercial environments (studios and gyms) with a lot of polers! Brass – Great in hotter climates as the grip factor increases with the ambient temperature and the perfect choice for polers with nickel allergies. Titanium Gold – Chrome poles are taken and electronically coated with the finish for an enhanced grip. Powder Coat (Black, Pink & White) – Useful for people who struggle to grip standard metal poles. Very high grip factor! Steel poles are powder coated and baked to seal the finish. Available in black, white and hot pink! Silicone (Black & Pink) – The ultimate easy grip pole! Minimal skin to pole contact needed. Steel poles have a silicone sleeve attached to the surface of the pole. Available in 45mm pole diameter only. Chrome – 40mm and 45mm – Steel core with Chrome coating applied Stainless Steel – 40mm and 45mm – Highly polished Stainless Steel pole Brass – 40mm and 45mm –Brass tube. Titanium Gold – 40mm and 45mm – Steel core with Chrome coating that is then electronically treated to give the Gold finish with additional grip Powder Coat (Black, White and Pink) – 40mm and 45mm – Steel core with a powder coat layer baked on Silicone (Black and Pink) – 45mm – Steel core with a 5mm thick silicone sheath glued to the pole

https://www.youtube.com/embed/ADpGKKBl42Y

The SPORT, XPERT, XPERT Pro, X-STAGE and X-STAGE Lite are all portable poles.

All of our poles are completely removable and portable. With the pressure mounted system, you do not have to drill in to your ceiling or floor. You may need a permanent fixture (mount) if your ceiling is above 12 feet or have slanted ceiling, but the pole is still easily removable. For studio and gym use, we offer custom poles that can be portable or fixed. Please contact us for more info.

Like the base, the ceiling dome has a soft, clear silicone ring around it. If this is kept clean and free from dirt/dust there is no reason it will mark a plasterboard or cement ceiling. We recommend wiping it down with baby wipes before installing to ensure it is clean and prevent transfer of dirt onto ceiling. If you have not cleaned the dome and it has transferred dirt onto the ceiling it can be cleaned off with sugar soap.

The pole should leave no damage to a floor or ceiling, as long as it is used and maintained correctly! Please watch our installation video when your pole arrives, and the instruction manual has tips on how to maintain your pole. X-POLE poles have a soft, clear silicone pad around the base. This gives excellent adhesion to virtually any surface and also stops any damage. As with any pressure pole it is possible that marks may occur but these can be rubbed off.

Using a pole on a carpet is fine, but remember that when you tighten the pole, the carpet will compress anywhere from 1/2-2 inches, so please be aware of this when measuring your ceiling and after initial set-up you may need to re-tighten.

X-POLE poles can be used on virtually any floor; wood, tile, carpet etc. If there is any doubt, please call our technical support department on +1-818-924-3576. Care needs to be taken on wooden floors which flex to make sure the pole is fully compressed.

If you have slanted, vaulted or cathedral style ceilings you can use our XPERT Pro poles. This can be done by purchasing a vaulted ceiling mount. Unfortunately, SPORT poles do not have this option.